Frequently Asked Questions
All sales are final. No returns, exchanges, or refunds.
Once an order has been shipped, it is in the hands of the postal service (literally & figuratively!) & out of our hands. 1.Pls make sure that you’ve entered correct mailing address. 2.Contact your local post office w/your order tracking #. If your order shows as “Delivered” but was not received, pls request GPS location of when/where package was scanned as delivered. Pls check w/your neighbors, doorman, etc as well. Further action may be required, ie: filing a police report for theft as “Porch Piracy”. Package theft is not covered by shipping insurance and will not replaced at our expense. If an order was not received due to an incorrect address provided by the customer, the customer will be responsible for re-shipping costs.
Frames and/or paper size may vary in size ever so slightly. Depending on the frame brand/type, it may be smaller or larger (for example, I’ve used 2 to 3 different types of a frame size and make adjustments accordingly.) I doublecheck to make sure prints are to size but if you’d like, pls msg me with any concerns and tips. Pls *do not* cut with scissors as you’ll end up with a crooked/damaged print and all purchases are final and not refundable.
Frames are light weight, thin black border acrylic(plastic) with a glass front as described in item listing. Pls note, each frame is unwrapped from manufacture package only when order is received and may have slight variation as far as tiny scratch or mm size difference. We do not have control over manufacture variations.
Pls contact USPS with your tracking number for more detailed info on when and where your package was delivered. Orders are out of our hands (figuratively and literally) once they are sent out as we have no control over postal service and their systems.
All artwork copyright of Perforatedfold. All rights reserved. Image reproduction rights do not transfer with the sales/purchase of the artwork. An unauthorized reproduction for personal or commercial use is in violation of copyright laws.